Privacy Policy

1. Introduction

Digenio Tech Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digeniotech.com or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Digenio Tech Ltd is a company registered in England and Wales, providing AI automation and multi-agent systems for B2B clients.

Registered Address:
[Company Address]
Company Number: [Company Number]
Email: hello@digeniotech.com

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and job title
• Contact information (email address, phone number, business address)
• Company name and industry
• Information you provide when contacting us or requesting services

3.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referral source

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our services
• To respond to enquiries and communicate with you
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To detect and prevent fraud or security issues

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legal Obligation: Where processing is required by law

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers who assist in delivering our services (e.g., hosting, analytics)
• Professional advisors (accountants, lawyers)
• Regulatory authorities when required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active client relationships: Duration of the relationship plus 7 years
• Marketing contacts: Until consent is withdrawn
• Website analytics: 26 months

9. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@digeniotech.com.

10. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@digeniotech.com
Address: [Company Address]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.